How Insurance Companies Deny, Delay, Confuse and Refuse

A new report discusses how insurance companies make their money.  This shouldn’t be a surprise.  They take in as much as they can in premiums and pay out as little as possible in claims.

The problem is with some of the tactics that insurance companies use.  Here is an example:

Farmers, was in the business of

denying claims as a way to boost its bottom

line. Farmers even ran an employee incentive program,

“Quest for Gold,” that offered incentives, including $25

gift certificates and pizza parties, to adjusters who met

low payment goals. One Farmers’ executive told claims

representatives to stop paying claims, saying, “Teach

them to say, ‘Sorry, no more,’ with a toothy grin and mean it.”

Insurance companies are supposed to act in good faith with their insured and on behalf of their insured when dealing with someone their insured injures.  Arbitrary denials and low offers for no reason isn’t good faith.

Read the report.  You’ll get a feel for what personal injury attorneys deal with day in and day out.  You’ll understand why Allstate, Farmers, Progressive et al get on our nerves.

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 Jon Groth is a Wisconsin Personal Injury Attorney handling cases throughout Wisconsin and most recently in Milwaukee, Milton, Kenosha and Wauwatosa.